Shipping Policy

Thank you for visiting and shopping at Stone Master Molds.

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are NOT processed or shipped Saturday, Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping is via FedEx and is free, unless special arrangements are required, such as expedited shipping, which is paid by the customer.  Customer will need to notify Stone Master Molds for arrangements for expedited shipping.

Shipment Locations

Stone Master Molds ships to addresses only within the continental United States.  We are not able to ship to Hawaii, Alaska, US Territories, or Internationally.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped.

Damages

Stone Master Molds is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the continental US.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by FedEx. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Stone Master Molds will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.